Octocom is an AI-powered chatbot designed specifically for eCommerce SMEs. It integrates with popular help desks like Gorgias and Zendesk, allowing teams to work in a familiar environment while benefiting from advanced AI capabilities. This tool ensures that the AI stays up-to-date with product catalogs, discounts, articles, and orders by syncing with all eCommerce platforms, including custom ones.

The AI provides natural, human-like conversations, enhancing customer interaction by aligning with the brand’s personality. It effectively handles initial customer interactions, resolving common issues instantly and escalating complex cases to human support agents. This ensures a seamless customer service experience, freeing up the support team from repetitive tasks.